How to Book
A deposit of 25% is required to hold your booking. Visa, MasterCard, and American Express credit cards are accepted for the initial deposit.
● We do accept Credit/ Debit Cards with the below secure payment link provided by our partner, Pesapal (add 3.5% as the processing fee).
● Wire Transfer to Shrike Safaris US Dollar bank account below (all the transfer charges are to be cleared at your end).Account name: SHRIKE COMPANY LIMITEDAccount number: 0250 202120 000Bank Name: CRDB BANK PLCSwift Code/ BIC: CORUTZTZPhysical address: BLOCK M, PLOT # 65 RUFIJI ST.City & Country: MWANZA, TANZANIAZip Code: 33103
Your booking is guaranteed and secured with a 25% non-refundable deposit. You may opt to pay in installments and the balance is due 45 days before arrival. We request full payment for all the bookings made within 45 days prior to your first land day of the trip. In extremely rare cases we do accept CASH payment upon arrival...
Additional payments may be required for any extension, optional, or add-on.
Cancellation by you:
If an unexpected circumstance emerges leading you to cancel your journey; just let us know and we will switch your payment to the "2—Year Deposit Scheme™ after deducting the cancellation charges of 25% of the package price. The payment will remain valid until you’re ready to travel within the next 2 years. And if you can't do the trip anymore, we allow you to pass it on to a friend or relative. However, there is NO credit or refund for cancellations 30 days prior to your departure date.
In case you contract COVID-19 prior to your departure date, quarantine measures, lockdowns, and border closures cause you to cancel your trip. Kindly inform Shrike [with medical documents, if applicable] and we’ll offer you a 100% credit of your payment until you are ready to travel anytime.
Changes Made by Shrike:
We are 100% committed to operating trips as planned, but if it becomes clear that we cannot operate an itinerary safely, or that the trip will not offer experiences that meet our Shrike standards, we will cancel or adjust the itinerary as needed. The unique appeal of our trips is the exclusive nature of hand-picked accommodations, which also means that occasionally one of them may be fully booked when you wish to visit. In which case, we will either reorder the itinerary or we will [if we are able to do so] offer you an alternative safari of equivalent or closely similar standard and price at no extra cost or recommend similar accommodation—there are, literally, scores of exquisite places to choose from...
Circumstances Beyond our Control:
We cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if as a result of circumstances beyond our control, we have to change your tour after booking, or we, cannot supply your trip, as we had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include but are not limited to, war, the threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, bad weather.
If you have a Complaint:
We aim to provide the best trip possible. However, if you are not satisfied please complain as soon as possible to the relevant person [for example, the accommodation management or our tour guide]. If they cannot help, you must tell us and we will do everything reasonably possible to sort the problem out. No complaints or refund requests for the same be entertained after the trip ends. If you are still not satisfied, you must contact us at the given Phone Number: +255 688 613 152 Email ID: gro.sirafasekirhs%40oec
We want all our customers to have an enjoyable, carefree holiday. However, you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset, annoy or disturb other customers or our own staff, or put them in any risk or danger, or damage property or you are unfit to travel, we may end your tour and terminate your contract. You and your traveling party will be prevented from using your booked accommodation, transport, and any other Travel Arrangements forming part of your booking and we will not be liable for any refund, compensation, or any other costs you have to pay. Alternatively, at our discretion, you may be permitted to continue with your tour but may have additional terms of carriage imposed upon you.
In addition to the above:
The effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in or around irresponsible behavior or for any accidents which occur anywhere on properties because of glass, china or the like which you have broken and/or have left in a way in which injury can result.
We expect that you will enjoy your holiday with us. We appreciate that you may well drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss, or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol. We will hold you and the members of your traveling party jointly and individually liable for any damage to the accommodation, furniture, apparatus, or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects, or damage to an appropriate person immediately.
If your behavior or the behavior of any members of your traveling party causes any diverted we and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion. We cannot accept liability for the behavior of others in your accommodation, or for any facilities/services withdrawn as a result of their action.
Your Well—being is Our Priority
We continue to implement rigorous sanitation, cleaning procedures, and best practices to align with the guidelines developed by the government and World Health Organisation [WHO].
Lifetime Deposit Scheme™
We understand that in today’s constantly changing world, plans can change at any time. If you contract COVID-19 prior to your travel, or if government-imposed travel restrictions related to COVID-19 mess up your plans, inform us (with a medical document, if applicable) and we’ll give you a 100% credit of your payment.
Installments Payment Option
Make a deposit of as low as 25% and pay the rest in installments over time. [up to 45 days prior to your first land day of the trip]